Introduction & Scope
Harmony Home Care Agency LLC (“Harmony Home Care,” “we,” “our,” or “us”) is committed to safeguarding the privacy and confidentiality of individuals who visit our website (harmonycarenj.org), respond to our advertising campaigns, or request information regarding our home care and disability support services in New Jersey.
This Privacy Policy outlines the types of information we collect, how it is utilized, your choices and privacy rights, and our stringent measures to ensure data security.
Information We Collect
We collect information you voluntarily provide to us, as well as technical data automatically gathered during your site visit:
✦Information You Provide Voluntarily
- Contact details (Full name, phone number, email address)
- Geographic location (City, County in New Jersey, ZIP code)
- Inquiry details (Service interests, preferred schedule, general care requirements)
- Support Coordinator / Case Manager referral details
- Job applicant information (when applying for caregiver roles)
✦Technical & Analytics Data
- Browser type, device operating system, and screen resolution
- Approximate geographic location derived from IP address
- Pages viewed, referral source URLs, and time spent on site
- Aggregated interaction metrics via analytics cookies
Advertising & Lead Generation Forms
We run online advertising campaigns on platforms including Meta (Facebook and Instagram) and Google Ads to connect with families, individuals with intellectual/developmental disabilities, and Support Coordinators who may benefit from our services.
✓ Purpose:When you submit your information through an ad lead form, we use your details strictly to fulfill your request, schedule a consultation or assessment, provide informational brochures, or answer your inquiries regarding our NJ DDD-approved services.
✓ No Sale of Lead Data:We do not sell, rent, trade, or distribute your lead form information to third-party marketing companies, brokers, or unrelated commercial organizations under any circumstances.
Phone & SMS Communication (TCPA Compliance)
By submitting a form with your phone number on our website or through an ad lead form, you consent to receive direct phone calls or SMS/text messages from Harmony Home Care regarding your inquiry, care needs, or appointment scheduling.
- Consent: Consent to receive text messages or calls is voluntary and is not a required condition of receiving services.
- Rates & Frequency: Standard message and data rates may apply depending on your cellular provider. Message frequency varies based on your inquiry.
- Opt-Out: You may opt out of SMS communications at any time by replying “STOP” to any text message from us. For assistance, reply “HELP” or contact us at (609) 755-5593.
How We Use Your Information
Harmony Home Care uses the information collected solely for legitimate business, care coordination, and legal purposes:
Information Sharing & Third Parties
We do not sell, trade, or rent personal identification information to outside parties. We only share information in the following limited circumstances:
- Authorized Service Providers: Trusted third-party vendors who assist us in operating our website, managing customer communications, secure scheduling, or internal operations, provided that these parties agree to maintain strict confidentiality and security.
- Legal Requirements: When required by federal, state, or local law, court orders, subpoenas, or regulatory authorities to protect our rights, safety, or compliance obligations.
- With Your Explicit Consent: When you authorize us in writing to coordinate care with specific healthcare providers, family members, or case managers.
Cookies, Tracking Pixels & Analytics
Our website utilizes standard cookies, web beacons, and analytics tools (such as Google Analytics and Meta Pixels) to measure website traffic, analyze user interaction, and optimize online advertising performance.
You can configure your internet browser to refuse cookies or alert you when cookies are being sent. Note that disabling cookies may affect certain interactive features of our website.
Data Security & Confidentiality
We implement industry-standard administrative, physical, and technical safeguards to protect your personal and care-related information against unauthorized access, loss, alteration, or disclosure. All sensitive data transmitted through our website is encrypted using Secure Sockets Layer (SSL/TLS) technology.
While we employ robust measures, no electronic transmission over the internet can be guaranteed 100% secure. We encourage you to avoid submitting sensitive personal health identification numbers (e.g., Social Security numbers or complete medical records) through unencrypted general contact forms.
Your Rights & Choices
You maintain rights regarding your personal information:
Request a copy of the personal information we have collected about you.
Request corrections or updates to any inaccurate or incomplete details.
Request the removal of your contact information from our active outreach lists.
Contact Our Privacy Officer
If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us directly:
Harmony Home Care Agency LLC
1852 Burlington MT. Holly Road
Westampton, NJ 08060